MAHJONG AUS Privacy Policy

This Privacy Policy explains how MAHJONG AUS collects, uses, stores, discloses, and manages personal information in connection with our website, iOS app, Android app, player accounts, tournaments, events, venues, scoring systems, communications, and related services.

By using MAHJONG AUS services, you acknowledge that your information will be handled as described in this Privacy Policy.

Information we may collect

We may collect information that you provide directly, information generated through your use of our services, and technical information required to operate our platform.

The types of information we may collect include:

Location data

MAHJONG AUS may request access to approximate and/or precise location data on iOS and Android when you choose to use location-based features.

Location-based features may include finding nearby venues, sorting venues by distance, showing venue maps, opening directions, calculating distance to venues, resolving addresses, or allowing authorised staff to set or update venue coordinates.

Location data may include latitude, longitude, address, formatted address, place ID, suburb, state, postcode, country, map viewport, and related map or geocoding information.

We do not collect location data in the background. Location access is used only when a relevant feature is used or when you grant permission through your device, browser, or app environment.

If a venue is saved or updated using current location, coordinates and related address information may be stored as venue or location data. Location data may be processed by our systems and by map or geocoding providers to deliver these features.

We do not sell location data and do not use it for third-party advertising or tracking. You can deny or disable location permission at any time through your device settings. Some location-based features may not work correctly if permission is disabled.

Camera, photos, and uploaded media

MAHJONG AUS may request access to your camera or photo library only when you choose to upload or capture an image, such as a profile photo, feedback image, venue image, gallery image, or other media submission.

We use uploaded images and media to provide the feature you requested, manage player profiles, process feedback, operate venue and event content, or support administrative review. We do not access your camera or photo library unless you choose to use an image-related feature and grant permission where required.

How we use information

We use information to create and manage player accounts, verify users, operate tournaments and events, display player results, calculate rankings, manage qualification status, manage scoring records, provide customer support, respond to inquiries, manage venues, publish event information, and operate the MAHJONG AUS platform.

We may also use information to maintain security, detect misuse or fraud, troubleshoot technical issues, improve our website and apps, manage internal operations, maintain business records, and comply with legal, regulatory, operational, accounting, and compliance requirements.

Location data is used only for app functionality, venue discovery, map display, distance calculation, address lookup, directions, and venue administration features.

Public competition and leaderboard information

Some competition-related information may be displayed publicly or to other users as part of normal tournament operation. This may include player names or preferred names, player IDs, venue participation, game results, rankings, leaderboard positions, qualification status, and related competition records.

This information is used to operate transparent tournament, scoring, ranking, and leaderboard features.

Cookies, local storage, and similar technologies

Our website and apps may use cookies, local storage, session storage, tokens, and similar technologies to keep users signed in, remember language preferences, support navigation, improve app performance, secure user sessions, and provide core platform functionality.

You may disable cookies or clear local storage through your browser or device settings. Some features may not work correctly if these technologies are disabled.

Sharing of information

We do not sell personal information.

We may share information with service providers, venue partners, event operators, technical providers, hosting providers, database providers, cloud storage providers, content delivery providers, email or SMS providers, analytics or diagnostic providers where configured, map and geocoding providers, professional advisers, or authorities where reasonably necessary.

We may share information for purposes including providing our services, operating tournaments and events, managing venues, processing support requests, protecting security, preventing fraud or misuse, complying with legal obligations, resolving disputes, and enforcing our rules or terms.

Third-party services

Our services may rely on third-party platforms or providers for hosting, cloud storage, app distribution, maps, geocoding, email, SMS, analytics, diagnostics, payment or billing support where applicable, and other operational services.

These providers may process information on our behalf or according to their own terms and privacy policies, depending on the service used.

Data security

We use reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no website, app, server, database, cloud service, or internet transmission can guarantee absolute security.

Data retention

We retain personal information only for as long as reasonably necessary for account management, tournament operations, event administration, scoring records, leaderboard history, record keeping, customer support, security, fraud prevention, legal, accounting, operational, and compliance purposes.

Some tournament, scoring, leaderboard, financial, dispute, and integrity-related records may need to be retained even after an account deletion request, where retention is reasonably required for legitimate operational, legal, accounting, fraud prevention, dispute resolution, or competition integrity purposes.

Account deletion and data deletion

Users may request deletion of their MAHJONG AUS account and associated personal data by visiting https://www.mahjongaustralia.com.au/account-deletion/ or by emailing info@mahjongaustralia.com.au.

After receiving a request, we may need to verify your identity before processing the deletion. We may delete, anonymise, or restrict access to personal information where appropriate, subject to any records we are required or permitted to retain.

Your choices and controls

You may update certain account information through the website or app. You may also contact us to request access, correction, or deletion of your personal information.

You can control device permissions, including location, camera, and photo access, through your iOS or Android device settings. If permissions are disabled, some app features may be limited or unavailable.

Children and age restrictions

MAHJONG AUS services are intended for users who are eligible to participate in our events, competitions, or services. Certain tournaments, venues, or events may have age restrictions or eligibility requirements.

If we become aware that personal information has been provided by a person who is not eligible to use the relevant service, we may take reasonable steps to restrict or delete that information.

International processing

Some service providers may store or process information in Australia or other countries. Where this occurs, we take reasonable steps to ensure information is handled consistently with this Privacy Policy and applicable requirements.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, apps, legal requirements, or operational practices.

The latest version will be made available through our website and app. The date below indicates when this Privacy Policy was last updated.

Contact

MAHJONG AUS
Unit 11/9 Lindsay Street, Rockdale NSW 2216, Australia
Email: info@mahjongaustralia.com.au
Phone: 1300 308 805

Last updated: 16 May 2026